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The Co-operative Bank Named Winner in kenya Banking Survey

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Co-Operative Bank Named Winner – The Co-operative Bank of Kenya has once again clinched the top spot as the Overall Winner in the Banking Industry Customer Satisfaction Survey conducted by the Kenya Bankers’ Association (KBA). This marks the second consecutive win for Co-op Bank, securing victory in the Tier One Bank Category and the overall title for 2022. The comprehensive survey, encompassing over 30,000 customers nationwide, highlights the bank’s commitment to delivering a superior customer experience. In tandem, Family Bank earned recognition as the best tier two bank, with Sidian Bank emerging victorious in the tier three bank category. Co-operative Bank Managing Director Co-op Bank’s Group Managing Director & CEO, Dr Gideon Muriuki, expressed their dedication to enhancing customer satisfaction through substantial investments in teams, tools, and technologies. This commitment underscores the pivotal role that customer experience plays in the bank’s strategic vision. Initiated in 2018, the annual Banking Industry Customer Satisfaction Survey serves as a catalyst for efforts led by the KBA to elevate customer experience standards within the banking sector. Co-op Bank’s consistent success in this survey signals its ability to meet and exceed customer expectations, affirming its position as an industry leader. The Banking Survey Notably, the survey shed light on evolving trends in customer banking habits. Over 60% of bank customers in Kenya were found to hold more than one bank account in 2023. Among the 30,000 respondents, 62.6% acknowledged having multiple accounts, with 53.2% managing two or more and 8.2% holding between four to five accounts. Respondents with more than six accounts constituted a minor 1.2%. The survey also highlighted the growing preference for mobile banking channels, reaching nearly 70% in 2023, up from 67.8% in the previous year. This surge in mobile banking adoption underscores the transformative impact of digitalization on customer interactions. KBA CEO, Habil Olaka Habil Olaka, CEO of KBA, emphasized the importance of sustained investments in the digital space. Factors such as increased internet penetration and the availability of affordable, quality gadgets contribute to the success of digital banking channels. Rita Mureithi, Customer Experience Manager at Sidian Bank, highlighted the effectiveness of digital channels in reaching customers quickly. However, she emphasized the continued value of physical branches, affirming their ongoing role in the banking landscape. In conclusion, the Banking Industry Customer Satisfaction Survey not only celebrates Co-operative Bank’s continued success but also provides valuable insights into shifting customer behaviors and preferences. The evolving landscape of banking requires institutions to navigate the delicate balance between digital innovations and maintaining the relevance of physical branches. Co-op Bank’s triumph reflects its ability to navigate this dynamic landscape while prioritizing customer satisfaction. Contact Us Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe

Auditor General Nancy Gathungu Flags Inflated Government Expenditure Concerns

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Auditor General Nancy Gathungu – The recent report from the Office of the Auditor General has exposed questionable financial practices surrounding the construction of stadia in Kenya. One notable case is Wang’uru Stadium in Mwea, Kirinyaga County, where taxpayers incurred a cost of Ksh.696 million, only for an additional Ksh.76.5 million to surge. Auditor General Nancy Gathangu flagged this irregularity, raising concerns about transparency and the value for money in public projects. Wang’uru Stadium The Wang’uru Stadium situation exemplifies a recurring issue – an inability to confirm the regularity and value for money in significant public expenditures. The project’s management is breaching the law, leaving taxpayers questioning the accountability of their contributions to such developments. Kirigiti Stadium Similarly, scrutiny faced Kirigiti Stadium in Kiambu County, with the total cost of Ksh.1 billion ballooning by Ksh.148 million. This alarming 25% increase lacked proper documentation and approval, raising questions about the procurement process and the legality of the adjustments. The management’s breach of the law and the stalling of Phase 2 due to non-payment further compound concerns over the mismanagement of public funds. The Jamhuri Posta grounds in Nairobi County present another unsettling case, where taxpayers reportedly lost Ksh.57 million in a Ksh.1.1 billion project. The audit report reveals accusations of direct procurement contrary to the law, surpassing engineer valuations. Moreover, incomplete work, the absence of electricity installation, and missing floodlights add layers of suspicion to the entire venture. Kisumu Kenyatta Showground Upgrade In Kisumu, the Jomo Kenyatta Showground upgrade, costing the treasury Ksh.350 million, came under the Auditor General’s scrutiny. The inspection unearthed missing metal covers and widespread vandalism, indicating a stark lack of oversight and security measures. More disconcertingly, the stadium wasn’t handed over to the government, raising questions about accountability and the role of the Kisumu County government. These revelations not only highlight financial irregularities but also underscore systemic issues in project management and oversight. The lack of adherence to procurement laws, undocumented cost escalations, and incomplete projects demonstrate a dire need for a comprehensive review of public project procedures. Transparency & Accountability Additionally, moving forward, stringent measures and increased transparency are imperative to restore public confidence. Stakeholders, including government bodies, contractors, and auditors, must collaborate to enforce accountability and adherence to legal frameworks. Moreover, citizens deserve clear communication on the steps taken to address these irregularities and prevent their recurrence. In conclusion, the Auditor General’s report on stadium construction projects is a wake-up call for enhanced governance and fiscal responsibility. Addressing these issues head-on is not only crucial for restoring public trust but also for ensuring that taxpayer money is utilized efficiently for the benefit of the community. The path to accountability begins with acknowledging the shortcomings revealed by the audit and taking decisive action to rectify them. Contact Us: Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe

Nature’s Haven – A Visit to Karura Forest Reserve in Nairobi

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A Visit to Karura Forest Reserve in Nairobi – Nestled on the outskirts of Nairobi, the Karura Forest Reserve stands as a testament to the harmonious coexistence of urban development and nature conservation. This sprawling upland forest, spanning approximately 1,000 hectares, is a rare gem – one of the largest gazetted forests in the world entirely within city limits. Moreover, beyond its lush green canopy, Karura Forest is a shining example of how corporate social responsibility and individual philanthropy can play a pivotal role in preserving a nation’s natural treasures. A Green Oasis Within the City Situated in the heart of Kenya’s capital, Karura Forest offers a sanctuary for both locals and visitors seeking refuge from the bustling city life. The forest presents a myriad of eco-friendly opportunities, inviting individuals to immerse themselves in the serenity of nature. Whether it’s a leisurely walk, an invigorating jog, or simply sitting quietly amid the diverse flora and fauna, Karura Forest provides a rejuvenating escape. Nature’s Bounty at Your Fingertips From the break of dawn until the evening twilight, Karura Forest welcomes enthusiasts to explore its wonders. The forest’s embrace extends to various activities, allowing people to carry food, cycle, play by the rivers, interact with monkeys, and revel in the small waterfalls that grace this natural haven. Notably, these diverse offerings cater to the varied interests of its visitors, creating a harmonious blend of recreation and conservation. Accessibility and Admission Karura Forest maintains a welcoming policy, opening its gates daily from 6 am to 6 pm. The admission fees reflect a commitment to inclusivity, with rates of Ksh. 100 for Kenyan citizens, Ksh. 200 for Kenyan residents, and Ksh. 600 for non-residents. Moreover, children are charged at Ksh. 50 for citizens, Ksh. 100 for residents, and Ksh. 300 for non-residents. Furthermore, parking fees vary based on vehicle type, ranging from Ksh. 200 to Ksh. 1,000. Picnic Delights and Weekend Retreats Nevertheless, for those seeking a tranquil picnic experience, Karura Forest offers five designated picnic sites, strategically located to maximize the forest’s natural beauty. While weekdays provide spontaneous picnic opportunities, weekends require pre-arrangement and booking through the Forest Keeper’s Office (FKF). These dedicated picnic spots, near the KFEET Centre, Amani Garden, Ruaka Swamp, Sigiria, and Karura Gardens on Kiambu Road, enhance the overall experience of communing with nature. Conclusion: A Day Well-Spent in Nature’s Embrace In conclusion, Karura Forest beckons families and friends to embark on a journey of discovery and relaxation. Beyond its verdant landscapes and diverse ecosystems, the forest stands as a living testament to the possibilities of cohabitation between urban development and nature conservation. Lastly, as Karura Forest continues to thrive, it invites all who enter its leafy embrace to partake in the magic of Kenya’s rich natural heritage. Contact Us. Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe

Meta’s Facebook & Instagram are Down

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Facebook & Instagram are Down – In the fast-paced digital landscape, the recent outage of Meta-owned platforms, Facebook, Instagram, and Threads, sent shockwaves across the online community. Lasting approximately two hours, this disruption left users grappling with login issues, feed refresh problems on Instagram, and error messages on Threads. The incident, reminiscent of a 2021 outage, once again underscores the vulnerability of our reliance on these interconnected social media giants. The outage, first reported around 18:17 PM EAT, saw users abruptly logged out of their Facebook accounts. Simultaneously, Instagram users found themselves unable to refresh their feeds, while Threads displayed a disconcerting message: “Sorry, something went wrong. Try again.” Downdetector, a platform monitoring service, recorded a rapid surge in reports, reflecting the widespread impact on user accessibility. WhatsApp Remained Unscathed Interestingly, WhatsApp, also under Meta’s umbrella, appeared to remain unscathed, providing a glimpse into the intricate web of dependencies and vulnerabilities that accompany these digital behemoths. While WhatsApp users continued seamless interactions, others were left stranded in a temporary digital void. Meta swiftly acknowledged the issue through its status page, assuring users that engineering teams were actively addressing the problem. The timestamped message at 18:17 PM EAT read, “We are aware of an issue impacting Facebook Login. Our engineering teams are actively looking to resolve the issue as quickly as possible.” Later updates conveyed that Meta was in the process of recovering from the outage, gradually restoring services. Meta’s Response to The Outage Nevertheless, in response to the outage, Meta’s communications head, Andy Stone, issued a statement acknowledging the user difficulties and the company’s commitment to resolving the situation. The Verge reported Stone’s communication on X, Threads’ main competitor, where he stated, “We are aware people are having trouble accessing our services.” This disruption prompts reflections on the interconnected nature of our digital existence and the potential consequences of a single point of failure. The outage in 2021, attributed to a configuration issue, raises concerns about the robustness of Meta’s infrastructure and the broader implications for user experience and trust. Users Relying on These Platforms Additionally, as social media platforms become integral to communication, information dissemination, and community-building, these periodic outages serve as stark reminders of the need for continuous advancements in infrastructure resilience. Users, relying on these platforms for various facets of their digital lives, must grapple with the reality of occasional disruptions. Conclusion In conclusion, the Meta outage of 2023 sheds light on the fragility of our dependence on major social media platforms. It serves as a catalyst for conversations around infrastructure robustness, user expectations, and the evolving role of these digital entities in our interconnected world. Lastly, as Meta works to restore normalcy, users are left contemplating the broader implications of such disruptions and the necessity for a resilient and reliable digital ecosystem. Contact Us: Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe

two planes collided at the Nairobi National Park.

Tragedy Unfolds – Collision of Two Planes at Nairobi National Park

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Collision of Two Planes at Nairobi National Park – In a heart-wrenching incident that unfolded on Tuesday morning, tragedy struck Nairobi National Park when two planes collided, leaving at least two people dead and 44 others miraculously unharmed. The incident involved a Dash 8 aircraft, registered as 5YSLK and operated by Safari Link, en route to Diani with passengers and crew, and a Cessna plane engaged in a training session. Nairobi National Park Plane Crash The collision, a rare and devastating occurrence, took place in the expansive skies over Nairobi National Park. Despite the vastness of the airspace, the Dash 8, carrying 44 passengers and crew, and the Cessna, with two individuals on board undergoing training, found themselves in a perilous situation that ended in a fatal crash. The Dash 8 Remarkably, the Dash 8 displayed resilience and skilled piloting during the incident. Managing to navigate the crisis, the crew executed a safe landing back at Wilson Airport. The crew’s swift response and expertise averted what could have been an even greater catastrophe. The relieved passengers, despite the shock and fear, escaped unscathed, their lives spared in the face of unforeseen danger. However, the Cessna, immersed in a training session at the time of the incident, bore the brunt of the collision and tragically crashed within the confines of Nairobi National Park. The impact claimed the lives of the two individuals on board, casting a somber shadow over what was supposed to be a routine training exercise. Investigations into the Incident As investigations into the incident commence, questions persist about the circumstances leading to the collision. Authorities will scrutinize flight records, communication transcripts, and conduct a thorough analysis to ascertain the factors contributing to this tragic event. Such inquiries are essential not only for accountability but also for improving aviation safety protocols to prevent future mishaps. Amidst the shock within the aviation community and the broader public, the rarity of such incidents emphasizes the need for ongoing diligence in ensuring the highest safety standards within the aviation industry. The loss of lives serves as a poignant reminder of the inherent risks associated with air travel, even in controlled environments. As the affected families grapple with the pain of loss and the survivors process the trauma, aviation authorities, in collaboration with relevant stakeholders, will work tirelessly to unravel the mysteries surrounding this unfortunate collision. Additionally, Nairobi National Park, known for its natural beauty, now bears witness to a sorrowful event that will prompt reflections on the fragility of life and the imperative of ensuring stringent safety measures in the skies above us. Contact Us: Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe

Changes in Kenyan Government Fees for IDs and Passports

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Kenya IDs & Passports Fees – In a bid to streamline services and enhance operational efficiency, the Interior Ministry of Kenya recently implemented revised fees and levies for various Immigration and Citizen services, marking a significant shift in the cost structure for essential documents. Kenyan ID Replacement Charges As of March 1st, Kenyan citizens seeking a replacement for a lost or damaged ID card will now incur a fee of Sh1,000, marking a tenfold increase from the previous Sh100. This adjustment reflects the government’s commitment to covering the administrative costs associated with ID replacements while discouraging unnecessary requests. Kenyan Passport Replacement Fees Similarly, the cost of replacing a passport has experienced a notable increase, rising from Sh12,000 to Sh20,000. The intention behind this adjustment is to align the fee structure with the actual cost incurred in issuing a new passport. Additionally, a new 34-page passport, which previously cost Sh4,500, will now be priced at Sh7,500. This adjustment ensures that the fees align with the upgraded features and services provided. For those in need of expedited passport services, an Express Passport will now be available at a cost of Sh30,000. This premium service aims to cater to urgent travel needs and streamline the application process for those requiring expedited passport issuance. Lawful Residents Citizen Registration for lawful Residents has undergone a substantial revision, with the new cost set at Sh1 million, up from the previous Sh200,000. This recalibration aims to address the administrative complexities involved in citizen registration and aligns with the government’s commitment to delivering high-quality services to lawful residents. Registration of Kenyan Birth Certificate Re-registration of a birth certificate, an essential document for legal identification, has also witnessed a notable adjustment. The revised fee is now Sh1,000, representing a significant increase from the previous Sh90. This increase reflects the government’s emphasis on maintaining accurate and up-to-date birth records and covers the costs associated with the re-registration process. While these changes may prompt initial reactions, it’s crucial to recognize that they are part of a broader effort by the government to modernize and enhance service delivery. The adjustments in fees for ID replacements, passport issuance, and other essential services are geared towards ensuring that the government adequately covers the costs incurred while maintaining accessibility and efficiency for citizens. As citizens adapt to the new Kenya IDs & Passports Fees structure , it is essential to stay informed about the revised costs and plan accordingly when engaging with immigration and citizen services. The government’s commitment to providing efficient and secure document issuance remains steadfast, and these adjustments represent a strategic step towards achieving that goal. Contact Us: Website: – Click HereWhatsApp | Call: +254 743 149 267 | + 254 738 352 258Email Address: info@beseenlimited.com | sales@beseenlimited.comFollow our IG: @TrendBlendHubKe